The City of Concord, North Carolina’s sophisticated budgeting process added complexity to its recent ERP project. Leaders knew selecting a new system would impact multiple departments and required a disciplined approach focused on process understanding, cross-functional input, and alignment with operational needs.
As the effort progressed, discussions expanded beyond procurement to broader questions about financial data, chart of accounts, and how CIP projects would be managed. The selection process became the starting point for a larger organizational transformation. Click here to read more.
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Timothy Martin
Senior Manager for Marketing & Digital Experiences
GFOA
Chicago IL
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